5/5 in G2 ★★★★★
AI Phone Agents for Retail & Consumer
Support shoppers with order questions, product guidance, returns, and campaign calls using responsive AI voice workflows.
MODACartwellLumaKindGoodsShophouseNOVA HomeBloomEverydayVerv
Product Guidance
Returns Triage
Campaign Calls
Order Support
Product Guidance
Returns Triage
Campaign Calls
ReviewsSee What Customers
See What Customers
Say About Us
✓
Instant Order Support
Shoppers can ask about orders, returns, store details, and availability without waiting in a support queue.
✓
Brand-Aligned Guidance
Product help, campaign messaging, and launch scripts stay consistent with the customer experience you want.
✓
Useful Demand Signals
Retail teams can spot repeated questions, fulfillment issues, and product feedback across phone conversations.
"Routine order calls get answered immediately, and our support team has more room for complex customer care."
Avery Kim
Customer Experience Lead, MODA
"We can hear what shoppers keep asking about, which gives our merchandising team practical feedback."
Lena Ortiz
Head of Ecommerce, KindGoods
Enhance Retail & Consumer Service And Offload Tasks With AI Phone Agents.
phone customer call in
Introduction
Ask their inquiry
User has specific request
Route
Send to right workflow
Support
Answer shopper questions without making them wait
✓
Resolve repetitive questions
Handle order status, return steps, store details, and product availability with a polished voice experience.
✓
Escalate high-touch issues
Move damaged orders, VIP customers, and complex requests to the right human team.
Escalation Rule
Guidance
Give product help that stays aligned with your brand
✓
Recommend next steps
Guide customers through sizing, availability, compatibility, or store pickup questions.
✓
Keep campaign scripts consistent
Use approved messaging for launches, promotions, and proactive customer calls.
Schedule Follow-Up
Call summary
Owner
Next action
Timezone
A new follow-up has been scheduled.
Insights
Learn from customer demand across every call
✓
Spot recurring issues
Find patterns in product questions, fulfillment delays, returns, and customer sentiment.
✓
Close the support loop
Send useful call outcomes into customer support, commerce, and marketing workflows.
Integrations
Integrate With Your Existing Stack
Connect call summaries, routing outcomes, and follow-up tasks to the tools your retail & consumer team already uses.
ShShopify
KlKlaviyo
GoGorgias
ZeZendesk
HuHubSpot
SaSalesforce
InIntercom
ZaZapier
ShShopify
KlKlaviyo
GoGorgias
ZeZendesk
HuHubSpot
SaSalesforce
InIntercom
ZaZapier
Don't have developer resources? Find a certified partner to help.
FIND A PARTNERPricing
Cut Costs By 90% With AI Phone Agents
Scale phone coverage for routine calls, after-hours demand, and follow-up work without compromising service quality.
Pay as you go
$0 to start.
- ✓$0.07-$0.12 per minute - Pay only for what you use.
- ✓60 mins of free access.
- ✓20 concurrent calls.
- ✓10 Free Knowledge Bases.
$
Enterprise Plan
For companies with large call volumes, custom workflow needs, or dedicated support requirements.
- ✓White glove service for your use case.
- ✓Premium support with dedicated solution engineer teams.
- ✓Custom pricing and concurrent calls based on your needs.
F.A.Q
Questions & Answers
All accounts include a 60-minute free trial.
Can AI phone agents answer retail order questions?v
AI Voice Platform can automate routine retail & consumer calls, collect context, and hand off complex requests to your team with clear summaries and routing rules.
Can callers get product guidance by phone?v
AI Voice Platform can automate routine retail & consumer calls, collect context, and hand off complex requests to your team with clear summaries and routing rules.
Can returns be triaged automatically?v
AI Voice Platform can automate routine retail & consumer calls, collect context, and hand off complex requests to your team with clear summaries and routing rules.
Can call insights show recurring shopper issues?v
AI Voice Platform can automate routine retail & consumer calls, collect context, and hand off complex requests to your team with clear summaries and routing rules.
More questions? Visit our docs