Protect the experience
Define when agents should answer, pause, escalate, or hand off so automation stays within approved boundaries.
Monitor / AI Voice Platform
Quality Controls for every customer call.
Set rules, reviews, and safeguards that keep voice automation reliable, compliant, and aligned with your team.
Live customer call
Agent is listening and taking action
01Review workflowsReady in this workflow
02Fallback rulesReady in this workflow
Next action preparedWorkflow synced
01Review workflows
02Fallback rules
03Call guardrails
Designed for outcomes
Every conversation moves the work forward.
Configure the experience around your policies, systems, and escalation rules while your team keeps control.
Review what matters
Track quality signals across calls and focus review time on conversations that need human attention.
Governance inside the workflow
Keep automation inside the boundaries you approve.
Define what an agent can say and do, test the difficult paths, and focus human review on conversations where risk or uncertainty is highest.
Set fallback and transfer conditions
Review flagged calls with complete evidence
Publish changes through an approval process
One connected workflow
From first hello to the next action.
Build the conversation, connect your tools, test edge cases, and measure outcomes from the same operating surface.
01
Review workflowsConfigured and observable
Ready02
Fallback rulesConfigured and observable
Ready03
Call guardrailsConfigured and observable
ReadyIntegrations
Works with the tools already running your business.
CRM
Calendar
Helpdesk
Telephony
Webhooks
Analytics
Ready to launch quality controls?